Tuesday, September 08, 2009

iPhone Revolution; why I endure AT&T a bit longer

There's a great write-up analyzing both the iPhone/Apple haters and what Apple has done with the iPhone to cause a revolution in the cell phone space. We've all seen the haters - "Yay me, I'm da man cause I chucked my iPhone out and am doing something radical - going against the current. I'm a non-conformist... I'm a... (moron?)." Many of the public haters have a vested interest; something to gain by being the contrarian.

I've had my issues with my iPhone. My last one had a bum touchscreen that finally stopped responding to my loving touches about 75% up the screen. There was this dead band. Thing was, it was sort of a fun challenge to still get things done. I also hated how long it took to sync it, and the earphone jack got stuck again. I also think there was simply a hardware issue with my first generation Intel based iMac. (I've had no issues that I can see paired with my MacBook Pro.)

Mostly I had issues with AT&T - OMG they were so brain-dead as a corporate structure it still boggles my mind. They were a petri dish for a MBA class on what not to do. I was so turned off after ordering my new iPhone (and never getting it) that I was motivated to go back and reevaluate what I'd do phone-wise. I looked at several of the new phones including the new Pre. (It didn't look bad, but my Palm OS horror stories are even longer than iPhone ones). In the end I note that many of the newer phones are much better now that the iPhone has kicked sand on everyone. The presence of the iPhone has been force in the market that has so disrupted the landscape that it has scared everyone into looking at this space differently.

This has been great for customers - for us. As this entry from 2006 suggested, Apple has "the ability has the ability to disrupt the entire distribution channel, which is currently controlled by cellular service providers." I think it has, and I think it will continue.

In the meantime, I simply could not find an iPhone replacement that did as well as the iPhone. I'm not thrilled about AT&T; as disorganized as they are, they treated me much better than Verizon did when I had issues with my Trio. (Verizon never solved the problem of dropped inbound calls, and persisted in suggesting that I was making up the issue to get a new phone. My Trio was new. I left. A tin can and string would be preferable.)

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